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Alexandra is a content management intern for Best Company.

As she finishes up her degree in English and editing, she spends her free morsels of time rock climbing and hiking.

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I basically got told over the phone that they don't even check them.

They told me over the phone, in a very singsong voice, that OKC has no phone support of any kind, and so I asked if there was any way to reach them, I was told no." In other words, if you choose to sign up with OKCupid and something goes wrong, don't expect any help from their customer service team.

To help you make an informed decision, here are ten things you absolutely need to know about dating site OKCupid before you sign up.

All of the top online dating services offer free subscriptions, sometimes for a limited time and sometimes forever but with limited access. In fact, their free subscription is one of the best among the top dating sites.

Once you click 'submit' or 'sign me up', you are contractually obligated to abide by their terms and conditions, whether you read them or not. If you wait until the last minute, you could find that OKCupid's system takes too long to process your request and your subscription is renewed against your wishes.

OKCupid staff and members have created hundreds of tests.

If you check out OKCupid's page on the Better Business Bureau (BBB) website (which is always a good idea when checking out any company's credibility), you'll find that OKCupid has been slapped with a big, nasty 'F'. Out of 96 complaints filed by members against them, OKCupid completely ignored the BBB's request to resolve the complaints 57 times. This should be a huge red flag to you, dear consumer, that OKCupid's customer service is not their strong suit.

Their customer service is so poor that many of their members' complaints and reviews describe it as "nonexistent." One OKCupid member, Kyler from London, Ontario, writes on Consumer Affairs: "Emails have been sent to them weekly, there is no reply.

And there's more at stake here than tests that make you feel like you need to disinfect yourself afterwards.

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